The client had chosen a stunning limestone tile throughout the kitchen and orangery of their property as part of a renovation. The stone had been installed 12 months previous to their enquiry and as the works were continuing, it had been protected with a breathable builders cardboard.
However, when cardboard was removed they discovered that some, but not all, of the slabs had white staining on the edges. This staining is known as efflorescence (rising salt deposits). It is a phenomenon that we see most commonly in newly laid floors and occurs when moisture gets underneath the tiles. Often the salts that form on the surface come from the adhesive/bedding underneath and are drawn up through the capillaries in the stone.
Luckily this is something that Athena Stonecare have lots of experience with and have treated successfully on numerous occasions. In order to return the stone to its intended finish first the limestone floor tiles were resurfaced using diamond abrasives. An organic stain remover was then applied as required to tiles affected by moisture. Finally the limestone was re-finished to an 800 grit satin hone and apply 4 coats of water based colour enhancing impregnating sealant.
What really impressed me is that Athena Stone gained absolutely nothing from helping me. I wasn’t a customer and they knew there was no job in it for them, yet they still took the time to look at the problem and give me genuinely useful advice.
After the experience I’d had trying to get help elsewhere, that level of customer service really stood out. They went above and beyond for someone who wasn’t even a paying customer, and their advice made a huge difference to us.
Amazingly high quality work and super responsive friendly customer service.
The work done by Dave and his team on our 30+ year old limestone flooring was outstanding. The stone was dirty and very cracked in places and I never dreamt they could make something so old look so good. The resin colour they used was an exact match and the cracks they filled are barely discernible now. The cleaned limestone looks wonderful and fresh. I can't believe what they achieved and couldn't be more thrilled.
Would you please thank Dave and his team - so much - for their outstanding work on our flooring? I can’t believe what they achieved and couldn’t be more thrilled. I never dreamt they could make something so old look so good!
Fantastic experience from start to finish. Outstanding customer service. Can't recommend highly enough.
Top quality service and good value for money. For once I am very happy to pay a bill!
