As part of a project that our client was leading on, they had installed a beautiful limestone floor from Artisans Of Devizes. At the end of the project, they noted some discolouration on the tiles and wanted to see if this could be rectified.
On visiting the site, we identified that there was efflorescence across the stone. This is a phenomenon that we see most commonly in newly laid floors and occurs when moisture gets underneath the tiles. Often the salts that form on the surface come from the adhesive/bedding underneath and are drawn up through the capillaries in the stone.
We carried out a sample in order to perfect the process and ensure that the results would be satisfactory for the client. In advance of our visit also, we advised switching on the underfloor heating in order to dry the floor out as much as possible.
The work was carried out across 3 days with a 48 hour gap in between the first 2. During the first visit diamond resurfacing technology was used to remove surface damage and salt formation. Following this, a deep penetrating sealant was applied to reduce reformation of efflorescence. This required a curing time before the team were able to re-attend and complete the restoration process. The limestone tiles were refinished to bring them back to their original condition when they were first selected for the project.
What really impressed me is that Athena Stone gained absolutely nothing from helping me. I wasn’t a customer and they knew there was no job in it for them, yet they still took the time to look at the problem and give me genuinely useful advice.
After the experience I’d had trying to get help elsewhere, that level of customer service really stood out. They went above and beyond for someone who wasn’t even a paying customer, and their advice made a huge difference to us.
Amazingly high quality work and super responsive friendly customer service.
The work done by Dave and his team on our 30+ year old limestone flooring was outstanding. The stone was dirty and very cracked in places and I never dreamt they could make something so old look so good. The resin colour they used was an exact match and the cracks they filled are barely discernible now. The cleaned limestone looks wonderful and fresh. I can't believe what they achieved and couldn't be more thrilled.
Would you please thank Dave and his team - so much - for their outstanding work on our flooring? I can’t believe what they achieved and couldn’t be more thrilled. I never dreamt they could make something so old look so good!
Fantastic experience from start to finish. Outstanding customer service. Can't recommend highly enough.
Top quality service and good value for money. For once I am very happy to pay a bill!
