We will always aim to provide an estimate of the time required to complete the works that we have quoted for.

However, please note that as a natural product, all stone will respond differently to even the most tried and tested method. This means that for some clients we may complete the work faster than expected, whereas others will have the pleasure of our company for a little bit longer than anticipated.

Our cleaning and restoration systems are all water-based which means that no dust is produced. The waste slurry is removed and disposed of without effecting your home or the environment. Our machines are also fitted with a splash guard to protect your home whilst we work. Where necessary, we protect skirting boards and walls with a combination of low-tack decorators’ tape and plastic sheeting to reduce any splashing onto these surfaces.

Where wooden (and especially MDF) skirting boards, kitchen fittings and fixed furniture are in contact with the floor, we are unable to eradicate any moisture from bleeding underneath, causing possible warping of these areas.

We advise clients to apply a bead of natural stone safe silicone sealant to these joints to make them watertight prior to our visit. If this is not possible, we can do so on the day (charged as outlined on quote) using transparent coloured Illbruck silicone to limit water-damage but we cannot guarantee 100% water seal due to a lack of curing time to the product. This may also impact the treatment to the very edges in these areas. Note that the silicone will remain in place and is not removed at the end of our visit.

In order to achieve the best finish possible, the more of your floor, wall or worktop we can access the better. We appreciate that it may be difficult to clear these completely and we can assist with the relocation of bigger items of furniture on the day.

Please be advised that although we will be happy to help move furniture in the rooms we are treating, we are not insured for accidental damage. Therefore, we ask if any items of financial or sentimental value are moved by yourselves prior to our arrival.

If we are working in your bathroom, we ask that all cosmetics, towels and any bathroom furniture are removed before we arrive. We would also appreciate if worktops can be cleared in advance of our visit too.

The longer that you can leave your floor, the better the finish will be. We would ask that you avoid walking on your stone floor with outdoor shoes full stop, but appreciate that this can be difficult with guests. The curing time of the sealant is dependant on your stone type and the sealant that is being used but we would usually recommend at least an hour before you walk across the floor.

We tend to work in small areas at a time meaning that you can still walk through your property throughout the restoration process. The only time that we ask for the entire area to be available is when we are applying the sealant. Usually this will have dried enough for you to walk on in bare feet or socks by the time we have finished applying the last coat. We ask that you do not mop the floor for 48 hours after our visit as this will impact the sealant.

If taps can be removed before our treatment, we will be able to get a much more even finish to sinks and vanity tops. If not, we will do what we can around the faucets however the machinery won’t be able to get in between and behind them.

We ask for 50% of the invoice to be paid in advance to confirm the diary booking. This may be paid by credit card if you would like to have that security. The invoice for the remaining balance will be sent via email upon completion of the work. This can be paid by credit or debit card or bank transfer. We ask that all outstanding invoices are settled within 7 days.

Our team are in high demand and this means that our diary is usually fully booked 6-8 weeks in advance. We appreciate that your renovation project may overrun or due to personal circumstances, you may need to rearrange your booking and we will try to be as accommodating as we can with a new date. Where possible we ask for 5 working days notice for a postponement or cancellation and ask that you make contact with the office on 01494 438 294 to arrange a new date.